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Frequently Asked Questions
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General FAQs
What makes Silver Solutions different from other senior home services companies?
Unlike companies that handle only one part of the process—such as decluttering, home safety, moving, or estate cleanouts—Silver Solutions provides comprehensive, end-to-end home services for older adults and their families, covering every stage of the journey including:
- Safe Living Solutions – aging-in-place support including decluttering, organizing and fall prevention.
- Senior Move Management – Comprehensive downsizing, packing, move coordination, unpacking and new home setup.
- Home Emptying & Estate Services – Sorting, donation, preservation of heirlooms, and preparing homes after a transition or loss.
- Hoarding Cleanup & Recovery – Discreet, respectful support to restore safety and dignity.
What truly sets us apart is our compassionate, family-centered approach. We don’t just remove belongings—we help uncover treasures, protect memories, and make difficult transitions gentler and more dignified for everyone involved.
What areas do you serve?
Silver Solutions provides senior home services nationwide.
For families outside our physical service areas, we also offer virtual consultations and video-based assessments so older adults and caregivers can receive expert guidance and customized plans—no matter where they live.
Do you offer virtual support?
A: Yes. Our Safety365 program offers ongoing virtual support to help families maintain a safe living environment over time. It includes:
- Regular virtual safety check-ins and guidance.
- Professional recommendations for new risks or changes in mobility.
- Preferred scheduling and discounts for any onsite services that become necessary.
This allows families to stay proactive, supported, and connected—without waiting for a crisis.
How much do your services cost?
Pricing is customized for each job and depends on the type of service and scope of work. Factors include the size of the home, the amount of sorting or modifications needed, and the number of days and team members required. In general:
- Simple decluttering or home safety upgrades may start around $1,500.
- Larger projects—such as full-home cleanouts, senior moves, hoarding situations, or renovations—will cost more due to additional time, labor, and logistics.
Silver Solutions always provides a free, no-obligation estimate so families know the cost upfront. For ongoing support, we also offer subscription-based services like Safety365, which includes regular virtual home safety check-ins and preferred scheduling for onsite work.
How do I get started with Silver Solutions?
A: Every project begins with a free phone consultation, followed by an easy virtual home assessment where you can securely upload photos or videos of the space.
You can schedule by contacting us online or calling (877) AGE-SAFE (877-243-7233).
This process allows us to quickly and accurately understand your needs—without requiring an in-person visit.
During your consultation, we will:
- Listen to your goals and concerns.
- Review the home or project through your photos/videos.
- Provide a clear written plan, including recommendations, timeline, and costs.
You’ll receive a free, no-obligation estimate so you know exactly what to expect before any work begins.
How do you make sure our family’s belongings are safe?
We keep the process clear, transparent, and well-communicated from start to finish.
- We document the work with photos and videos, so you always know what’s happening.
- You’ll have a dedicated contact who provides updates, answers questions, and keeps things on track.
- Our trained and background checked specialists carefully sort belongings, setting aside valuables, important documents, and sentimental items.
- Everything is clearly packed and labeled, and nothing is removed or discarded without your approval.
You stay informed, your family’s belongings are handled with care, and the process stays organized and transparent.
Do you provide photo or video updates during the process?
Yes. For families who can’t be onsite, Silver Solutions provides photo and video updates before, during, and after the work is completed. This keeps you informed, builds trust, and gives peace of mind—no matter where you are.
How do you screen and train your staff?
Every team member is background-checked and trained to work specifically with older adults and their families. Our training includes:
- Compassionate communication.
- Safe handling and care of belongings.
- Understanding the emotional and physical needs of seniors.
We also provide ongoing training so our staff continues to meet the highest standards of care and professionalism.
Are you insured and accredited?
Yes. Silver Solutions is:
- Bonded and fully insured
- A+ Rated by the Better Business Bureau
- 5-Star rated by the families we help
- A member of NASMM (National Association of Senior & Specialty Move Managers)
- A member of ALCA (Aging Life Care Association)
This ensures families can trust the quality, safety, and professionalism of our services.
Do you partner with assisted living communities, home health agencies, or attorneys?
Yes. Silver Solutions regularly collaborates with retirement communities, assisted living and memory care facilities, hospitals, realtors, estate attorneys, and other senior care professionals. These partnerships help ensure smooth transitions—whether someone is moving into senior housing, preparing a home for sale, or managing an estate.
How long have you been in business?
Silver Solutions has been serving seniors and their families for over a decade and holds an A+ rating from the Better Business Bureau. In that time, we’ve helped thousands of older adults with:
- Stress-free downsizing and moves to senior living.
- Aging-in-place safety modifications.
- Hoarding and extreme clutter situations.
- Home emptying and estate transitions.
Every project is approached with care, professionalism, and respect.
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